The Procurement Center of Excellence Customer Contact Center is the central point of reference for questions about open solicitations, registering to do business with the District government and for general information about DC Office of Contracting & Procurement (OCP). The Procurement Center of Excellence Customer Contact Center can be reached at 202-724-4477 and is open from 9:00 AM until 4:00 PM each business day. The Customer Contact Center is closed on government holidays. 

The Customer Contact Center is available to provide information about:

• the status of published solicitations; 
• registering in the esourcing system; and, 
• how to do business with the agencies under OCP's authority.

The Procurement Center of Excellence can be reached by phone at (202) 724-4477 (select option 2 and then press option 4), by email at [email protected], or by using the customer assistance request webform. Emails should include the business name and email address associated with the account and a brief description of the issue. For additional technical assistance, please click here.